Cancellation Policy

Last updated: January 30, 2026

Cancellation Before Shipment

If you wish to cancel your order, please contact us as soon as possible at info@oakspar.com or +1 (718) 668-5397. We will make every effort to accommodate your cancellation request.

However, please note:

Cancellations cannot be guaranteed once order processing has begun

Orders are typically processed within 1–3 business days

Orders placed after 6:00 PM Central Standard Time (CST) are processed the next business day

We do not process orders on weekends or federal holidays

If your order has already been processed or shipped, we cannot cancel it.

Cancellation After Shipment

Once an order has shipped, it cannot be canceled. If you no longer want the item, you have two options:

Refuse delivery when the carrier attempts to deliver the package

Accept delivery and initiate a return following our Returns & Refund Policy

Return Process for Shipped Orders

If you need to return an item that has already shipped, you may do so within 30 days of delivery according to our Returns & Refund Policy. Please note that for standard returns (non-defective items), you will be responsible for return shipping costs, and original shipping fees are non-refundable.

Refunds for Canceled Orders

If we successfully cancel your order before shipment, a full refund will be issued to your original payment method within 10 business days.

How to Request Cancellation

To request a cancellation, contact us immediately:

E-mail: info@oakspar.com
Tel: +1 (718) 668-5397
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Please provide your order number and the email address used for the purchase.

Store name: Oakspar
Address: 3040 93rd St, East Elmhurst, NY 11369, United States
Tel: +1 (718) 668-5397
E-mail: info@oakspar.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)